Personal Taxpert® Support Page
Taxes are complicated enough; preparing a tax return or asking tax questions shouldn't be. We at eFile.com understand IT. IT is Income Taxes, and we are committed to making IT easier for you.
Free Tax Assistance
You should not have to read all of the complicated Tax Mumbo Jumbo that was written by the IRS and state tax agencies over many years. Unfortunately, we live in a world where we have to agree to or sign documents that most of us barely understand, like many website user agreements, credit card terms and conditions, rental applications, or lease contracts. This is just like the tax code written by a large number of dedicated tax professionals over many years, making it difficult for single taxpayers - who are mostly not tax geeks - to understand or keep up with.
Whether you are contacting an eFile.com Taxpert® from a page, our tax app, or a tax calculator tool, all your questions will be stored on your Personal Support Page for you to access and review over time. In most cases, you will also be working with the same Taxpert® who is familiar with your personal tax situation, so you don't have to explain or ask the same question over and over again.
See more information on personalized tax support on eFile.com. Create a free page for yourself without entering any sensitive information. However, you will receive more accurate support with a free eFile.com account. Work together with a Taxpert® who will better understand your tax situation based on your account.
Create and Access Your Support Page
Support Page View
Below is an overview of an eFile.com Personal Support Page.
Support History
In the center is the Tax Support History by date.
Attach File, Screenshot
Below each new question, you can attach a new file or screenshot from a desktop, mobile device, e.g. phone, tablet etc.
Taxpert®
The name and profile of your personal Taxpert® is listed on the left.
eFile Gifts, Promos
Click below the gift box in the upper right to receive your personal promo code or gift code.
Support ID
You have your own unique eFile Support ID.
Personal, Contact Information
Edit or update your email address, name, or phone number.
Preferences
Set your contact preferences for emails and two-step authentication.
Chat
Chat by invitation via your personal support page.
Page Comments
Comments you leave on eFile.com pages will be integrated with your personal support page.
RateIT
IT = Income Taxes: Rate your personal support reply and overall experience.
Above is an image of a personal tax support page and all its associated features.
What Other eFilers Say About eFile.com
We invite you to start a free Personal Support page and ask any tax questions before you even start a tax return.
"Straight and to the point efile software is a much more pleasurable experience than turbo tax. Thank you!!."
Sandra in TX
New eFiler in 2021
"I've been dreading this but you made it so painlessly easy that I wish I would have done this sooner. Thank you so much for the step by step guide to help me file my taxes."
Gloria in NJ
New eFiler in 2021
"Thanks guys ive been putting this one off for a while because other sites efile was so confusing i was scared i was going to do it wrong but my taxes was no sweat and im so glad i chose them to help me."
Robert in CA
First time eFiler
"This was the first time that I have ever filed by myself. But the help provided here on this eFile platform is simply amazing helping me every state of the way to the end efficiently. Thank you kindly eFile. Very happy customer. This service is worth every penny which is priceless. I highly recommend this service to others."
Ed in CA
First time eFiler
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