Your Communication Preferences


Our communications principle is simple: Don't do to others what we don't want to have done to ourselves. When you sign up for an eFile account, set your preferences so we don't send you unwanted emailswe distinguish between transactional and informational emailsor share your email address with third parties.

Taxes can be complicated, confusing, and outright intimidating. As a taxpayer, you need reliable support, easy to understand tax information, and direct answers to your personal tax questions. No complicated tax mumbo jumbo talk, but simple-to-understand answers to your tax questions. Thus, the right communication channels between you and us are important. Below are different considerations for you plus options to set the boundaries of your communication with us.

Your Preference Settings

Review the entries below to learn about customizing your preferences when you sign up with Learn how to change what emails you receive and how to reset or adjust your login information. If you get an unexpected email from us, see this page on what to do if your email or SSN were used to e-file a tax return.

Your Email Address
Your email address is critical to communicate vital tax return-related information while you prepare and eFile your taxes. In addition, it's important to receive premium, free, and instant Taxpert® support.
How to update your email address: Sign in to your account, click on My Account, and add your new email address.
Email Spam Setting
How many times have you found important emails addressed to you in your email spam box? Emails or internet service providers many times don't get it right when trying to identify what is spam and what is not.
In order for emails not to land in your spam folder, add the following email to your whitelist or non-spam list: See more details on preventing emails from going to your spam folder.
Email Types
We don't do to others what we don't want to have done to ourselves. As such, we will not share your email with third parties, nor will we send you unwanted informational communications once you set your preference. However, we feel compelled in your own self-interest to send you transactional communications. Learn below on what the difference is.
Transactional Communication
A transactional communication via email, phone, or text message is important information that is part of a critical transaction, such as a tax return or shopping cart. For example, each step your tax return takes (e-Filed, accepted or rejected, tax refund status, tax payment information), you as the originator need to stay informed on potentially important steps you may have to take to complete the started transaction. Learn more in the section below about the unsubscribe policy of transactional communication. 
Unsubscribe from Transactional Communication
As stated above, transactional communications are critical emails. For example, one may inform a taxpayer that they are required to complete tax return related transactions. Thus, in your own self-interest, it is our obligation to keep you informed on important steps required to complete the transaction, such as preparing and eFiling a tax return. Unsubscribing from transactional communication would jeopardize the completion of this transaction. As a result, it's important you keep your email or phone up to date on your eFile Tax Return Account and your Personal Support Page or PSP
Informational Communication
An informational communication via email, phone, or text message serves to inform you about important tax changes or new tax return tools that might impact your own taxes immediately or in the future. For example, if the IRS releases a new tax withholding form, we think it's important to inform you about this change, but also to assist you in preparing a new W-4 or withholding form. does not share your email or phone number with third parties or other service providers, thus all information emails you receive are only from Throughout a calendar year, you might receive three to five informational emails.
One or two of these emails might include promo codes that would reduce or eliminate any tax return preparation fees you might have to pay on By default, you are set up to receive informational emails. At any time, you can change the settings from your Personal Support Page or from the preference link in the first ever received information email.
Unsubscribe from Informational Communications
Throughout a calendar year, we send about three to five informational emails. If you unsubscribe from informational emails, you can subscribe again later via your Personal Support Page. Transactional or tax return and support related emails are not included in the informational email un-subscription.
Your Phone Number
For two-factor authentication as an extra layer of security, enter your phone number in your account during or after registration. Sign into your account and click on My Account to edit this feature.
Enter your phone number on your Personal Support Page if you wish to receive account alerts or verification via text messages instead of emails. You will be able to set your communication preferences soon.
Registration Security Code, Username, Password
Didn't get your account registration security code or need to recover your username or password? Visit the Account Recovery page and see more details on recovering your account.
Learn about the security measures, privacy policy, and cookie settings that are currently in place.
Contact us now and get Premium Tax Support via your Personal Support Page or PSP. Work directly with your personal assigned Taxpert®. All your tax questions will be stored on your Personal Support Page. Plus, we can schedule personal chat sessions with you.
Did you get an unwanted email that looks like it's from the IRS or This identity theft process is called phishingyes, sounds like fishing. Take immediate actions if you mistakenly fell victim to this.
Do you have suspicion or knowledge of identity theft? Trust that is using the latest identity detection tools available. Find instructions on what to do on the linked page. Report and share identity theft with us as soon as possible so we can help you.

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